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Ladies Coach – Ladies Only At All Times (First in Malaysia)
The Ladies Coach is a coach specially reserved for lady passengers as an option when using KTM Komuter train service.
It has been introduced in an effort to provide female commuters with a comfortable and safe journey,
avoiding the risks of sexual harassment in a congested environment.
Apart from being located in the middle of each train, the colour Pink plays an important part in the Ladies Coach. Special stickers in pink are found on windows and doors inside the train and certain areas of the exterior.
At stations, banners are found at designated areas on poles painted in pink. The Ladies Coach is located in the middle of each KTM Komuter train made available at all times inclusive of weekends and public holidays unless notified otherwise. Lady passengers of all ages and boys below the age of 12 accompanied by a female guardian / relative.
The Ladies Coach will be operational effective 28 April 2010.
For a start, the Ladies Coach will be made available on the Sentul – Pelabuhan Klang – Sentul sector.
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Service From The Heart
Service from the Heart is a campaign to boost up the practice of good customer service values by the frontline staff.
The campaign is from 31 March 2010 until 31 May 2010.
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